Refund policy

Findwell Refund Policy

Last updated: July 10, 2026

At Findwell, we want you to feel confident ordering from us. This policy explains how returns, refunds, and replacements work.

60-Day Quality Guarantee

If your order arrives damaged, defective, faulty, or different from what you ordered, contact us within 60 days of the delivery date with your order number and a photo of the item. We will send you a free replacement or a full refund, whichever you prefer. You do not need to ship anything back to us for this. This guarantee also covers orders that never arrive. If your tracking shows no movement for a while, or your order is significantly delayed, contact us and we will make it right with a reship or refund.

What Qualifies

Returns and refunds cover items that arrive damaged, defective, faulty, incorrect (wrong item, size, or color), or that never arrive. Because our items are shipped for personal use, we handle change-of-mind requests case by case — contact us and we will do our best to help.

How to Request a Refund, Replacement, or Store Credit

You can start a request two ways: email us at findwell@findwell.store, or call us at (408) 761-0539 (Monday to Friday, 9am–5pm PT). Please include your order number, the reason for your request, and a photo of the item if it applies. We respond to all requests within 1–2 business days.

Refund Processing Time

Once a refund is approved, it is issued to your original payment method within 5–10 business days, depending on your bank or card provider. Store credit is issued immediately upon approval.

Refund Method

Refunds are returned to your original payment method by default. If you prefer, we can issue store credit instead — just let us know when you contact us.

Order Cancellations

You can cancel an order for a full refund any time before it ships. Once an order has shipped, it can no longer be cancelled, but it remains covered by the guarantees above.

Contact Us

Questions about this policy? We're happy to help.

Findwell
10322 Degas Ct
Cupertino, CA 95014
United States
Phone: (408) 761-0539
Email: findwell@findwell.store
Customer service: Monday to Friday, 9am–5pm PT. We respond within 1–2 business days.

Every order is covered by our 60-Day Money-Back Guarantee, with free replacement for damaged or lost orders, tracked shipping, and secure SSL checkout.