Shipping policy

Findwell Shipping Policy

Last updated: July 10, 2026

Where We Ship

We currently ship to addresses within the United States, including all 50 states. We do not ship internationally at this time.

Order Processing (Handling Time)

Orders are processed within 1–3 business days, Monday to Friday, excluding holidays. You will get a confirmation email when your order is placed and a second email with a tracking number as soon as it ships.

Delivery Times (Transit Time)

After processing, standard delivery within the United States usually takes 7–15 business days. Delivery estimates are shown at checkout. Some items ship from international warehouses, which is reflected in these delivery windows.

Carriers

Depending on your location and the item ordered, your order is delivered by USPS, UPS, or a trusted regional carrier. The carrier and tracking link are included in your shipping confirmation email.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase. There are no hidden fees, and any applicable taxes are shown at checkout.

Tracking

Every order ships with door-to-door tracking. You'll receive your tracking number by email as soon as your order ships, and you can use it to check your order status at any time. If your tracking hasn't updated within 5 business days of your shipping confirmation, contact us and we'll look into it.

Missing or Incomplete Orders

Some orders ship in more than one package, so items may arrive on different days. If any part of your order is still missing about 7 business days after the rest has arrived, contact us with your order number and we'll locate the remaining items or make it right with a reship or refund under our 60-Day Guarantee.

Delays

Sometimes carriers, weather, or customs processing cause delays outside our control. If your order is significantly delayed or your tracking shows no movement for a while, contact us. Under our 60-Day Guarantee we will reship your order or give you a full refund.

Wrong Address

Please double-check your shipping address at checkout. If you notice an error, email us as soon as possible and we'll correct it if the order hasn't shipped yet.

Contact Us

Questions about shipping? We're happy to help.

Findwell
10322 Degas Ct
Cupertino, CA 95014
United States
Phone: (408) 761-0539
Email: findwell@findwell.store
Customer service: Monday to Friday, 9am–5pm PT. We respond within 1–2 business days.

Every order is covered by our 60-Day Money-Back Guarantee, with free replacement for damaged or lost orders, tracked shipping, and secure SSL checkout.